WebJul 20, 2024 · 4.6 Making a Call Using Cisco Finesse Agent Desktop Dial Pad . To make a call, click on the dial pad at the top right of your Finesse desktop. A dial pad will appear. … WebJul 20, 2024 · 4.6 Making a Call Using Cisco Finesse Agent Desktop Dial Pad . To make a call, click on the dial pad at the top right of your Finesse desktop. A dial pad will appear. You can dial using your computer’s mouse to select the digits on your Finesse Agent Desktop or you can use the number keys on your computer keyboard.
Cisco Finesse Agent Desktop End User Guide - Central …
WebAug 26, 2024 · Symptom: If a call is placed from the ACD line and if the agent is ready it generates a reason code 32762. The Finesse administration guides does not mention about this behavior. There is mention for 32762 only for the case when their is a Not Ready event off hook Conditions: ... WebPlease be specific when completing the Adjustment Reason Code column (codes noted on form above) and make sure your check total equals the Claim Amount Refunded totals … port richey housing authority
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WebJul 7, 2024 · Logout To log out of the desktop, click the Sign Out icon in the top right corner of the window and select Sign Out. Signout can ONLY be performed whether the agent is Not Ready. If the administrator has configured Logout Codes, pick the desired Logout Code. Make Agent Available/Unavailable WebNov 26, 2024 · The Agent Team Summary Report presents the agent state and the reason (where applicable). An agent can view details of all the agents in the team. Charts None Fields The report includes a table that displays the following information: Filter Criteria You can filter using the following parameter: Note WebSep 7, 2011 · Reason code 50003 says. 50003 - Device Failure log out. Call Manager reported that the device is out of service. From the below … iron pony columbus ohio motorcycle